• Develop and implement outbound call center strategies to achieve sales targets and performance
goals.
• Lead, mentor, and coach a team of customer service representatives to deliver high-quality service
and achieve individual and team targets.
• Monitor team performance, conduct regular performance reviews, and provide constructive feedback
to improve results.
• Analyze call center data and reports to identify trends, areas for improvement, and opportunities for
growth.
• Implement and optimize call scripts, workflows, and processes to maximize efficiency and
effectiveness.
• Collaborate with other departments, such as Sales and Marketing, to align outbound campaigns with
overall business objectives.
• Ensure compliance with company policies, procedures, and industry regulations.
• Manage day-to-day operations of the outbound contact center, including scheduling, staffing, and
resource allocation.
• Drive a culture of continuous improvement, innovation, and customer-centricity within the team.

• Bachelor's degree in Business Administration, Management, or a related field (or equivalent work experience). • Proven experience of 3 years of managing outbound call centre operations / direct sales mutual fund/ relation manager for IFA channel. • Experience in managing large Team • Strong leadership skills with the ability to motivate and inspire a team to achieve goals. • Excellent communication skills, both written and verbal. • Proficiency in call center software and CRM systems (e.g., Salesforce, Zendesk, etc.). • Ability to analyze data, generate insights, and make data-driven decisions. • Knowledge of industry best practices and trends in outbound customer service. • A track record of meeting or exceeding sales targets and KPIs. • Strong problem-solving skills and the ability to handle challenging situations with professionalism