New
Job ID : JO00553

Service Excellence Specialist

  • Multiple locations
  • 5 days ago

Job Description

Job Requirements:

• Education - Any Graduate
• Min 4 years of Experience in service or service improvement role
• Knowledge of Working Capital (Fund Based/Non Fund Based facilities)/Term Loan
• Must know the preparation and scrutiny of sanction letter, facility/Security documents.
• Creation of security by way of Hypothecation/Mortgage/Pledge/Lien/CG/SBLC


Job Responsibilities:

• Portfolio Handling of specified portfolio by providing services related to Legal Documentation and Credit Admin activities in CIIB. Working closely with the Cluster Manager to support for delivery of all actionables.
• Issuance of sanction letter as per the terms and conditions of Sanction.
• Issuance of security documents as per the terms of sanction.
• Verification of Constitutional documents (MOA, Partnership Deed, etc.), Authorisations (BR, Partnership, Letters, etc.) for availing facilities, creating security, execution of documents and scrutiny of executed documents to ensure proper execution.
• Ensuring proper execution of documents / compliance with the terms and conditions of sanction and receipt of approvals for deferrals in case of non-submission /discrepant documents. (Handling Limit Loading in Banks systems also updation and Management of Security/Collateral)
• Security Creation Perfection Creation of security as approved and getting the security perfected in coordination with client / other banks.
• Visiting clients’ office for execution of documents wrt Credit facilities sanctioned. (Attending consortium meetings for document execution. Discussing with clients on negotiation in documents and seeking approval thereof. Meeting clients on regular intervals to understand their service issues with the bank and getting them resolved with coordination with internal stakeholders.)
• Custodian: Ensuring proper care and safety of documents held in FRFC and complying with the laid down process / procedure for storage of documents.
• Tracking of documents for receipt; deferral; expiry etc through systems -(Capability to check the original property documents submitted by the mortgagor at the time of mortgage creation in terms of Mortgage Deed / TSR 5 ROC / CERSA relate compliances Ensuring registration of security charges in favour of the bank wherever applicable.)
Also removal of non-required charges if any
• Ensuring that deferrals are closed within timelines by arranging necessary documents/ approvals. Tracking deferrals for regularization with escalation to the concerned RM/Business under advice to Credit Approvers and monitoring expiry of documents.
• Liaison With Business Teams, Legal; Credit; RMs; CPC, Audit, Service Providers etc for timely and quality deliverables by resolution of issues/ answering queries
• MIS Maintaining necessary MIS for reporting purposes.
• Projects Ensuring completion of projects allocated within the timeframe
• Audit Handling of RBI/Internal/Statutory/Concurrent Audit requirements.
• Limit closure Handling Closure of limits and release of securities and issuance of No Dues Certificate


Job Requirement


Additional Information

Job Type : Full Time
Experience : 4 - 8 years
Location : Multiple locations, India
Qualification : + Any

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