• Provide Level 2 or Level 3 expertise for incident and problem management; security incident responses and root cause analysis.
• Take responsibility for the day to day operation of the team, providing overall guidance and supervision.
• Participate in technology evaluation and continuous process improvement activities.
• Responsible to work with respective network team members on the review of network architecture and design, troubleshooting, as well as standardization of the network design.
• Coordinating with System Integrator and Service provider for Service Restoration to meet SLA on services.
• Capacity management – managing utilization of assets
• Responsible to work with the respective server and application teams’ members in troubleshooting and identify root cause, related to network.
• Responsible to work with the respective network vendors’ support teams for the troubleshooting, identification and resolution of network problems.
• Responsible for network devices, as well as appliances, vulnerability review and assessment.
• Responsible for change implementation review, assessment and perform change on network devices during downtime Window.
• Responsible to conduct post implementation review on areas of improvement and tuning.
• Responsible to conduct and train junior engineers in the same team, i.e. to equipped them with the knowledge to run and maintain network.
• Coordinate with information security governance team to align IT infrastructure with established standards.
• Perform period health check of network devices.
• Develop processes for improving operational efficiencies, as well as identifies/implements automation tools for existing manual processes.
• Prepare technical reports and instructional manuals as documentation of network design and operational requirements.
• Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond in a timely manner to network anomalies and outages.

- 5 to 12 years of experience. - Experience working as a Network Administrator with good understanding of Routing & Switching technologies. - BE in Computer / Electronics and Tele-Communication Engineering or equivalent qualification. - Graduate with exemplary track record. - Knowledge and experience in troubleshooting of low latency network architecture. - Knowledge and experience in employing and using various networking trace tools. - Knowledge and experience in network management systems, i.e. CA NMS, PRTG, Syslog etc. - Ability to work flexible hours. - Pro-active and good analytical/conceptual thinking. Knowledge of routing, switching and other network infrastructure technologies. - Knowledge of cloud-based network technologies Ready to be on call for 24x7 support.